Accurately document information received from customers in the customer service software provided. Identify and expedite customer complaints that require immediate attention and escalate situations as needed to client agency. Respond to individual customer/passenger concerns in a timely and positive manner that includes investigation and follow up by phone, email, or mail

Accurately document information received from customers in the customer service software provided. Identify and expedite customer complaints that require immediate attention and escalate situations as needed to client agency. Respond to individual customer/passenger concerns in a timely and positive manner that includes investigation and follow up by phone, email, or mail

Ensure all vehicles are completely fueled and fluids topped, ready for service at various times of day. Interiors cleaned according to contract. All fleet damage documented and communicated to appropriate personnel in the case of unreported damage. Qualifications Talent Requirements High School diploma or equivalent. Ability to read, write and speak English. Must have CDL

On time passenger pick up and delivery. Conducting pre and post trip inspections to ensure proper operating condition of vehicle and on board equipment. Ensure safe and clean vehicle condition at the start and end of each shift. Communicating effectively with dispatch or central office via two way radio. Provide excellent customer service including but not limited to assi