Receives and processes credit applications. Interacts with casino and finance departments, as well as outside sources and patrons, to provide accurate, efficient, and timely information to the Credit Department.

Principal Duties & Responsibilities:

Insures the accurate and timely completion of credit application investigations utilizing telephonic and written communication. Maintain confidentiality of files and information.
Maintains customer files both computerized and hard copy. Coordinates transfer of credit information to casino and finance department.
Maintains credit office in a neat, organized, and professional manner.
Assists in collection duties and information filing and processing.
Coordinates and prepares credit correspondence both internal and external.
Works with PS management in the maintenance of applicable gaming lists and files as needed/directed.
Works Box Office/Credit/HOF window and maintains cash drawer as assigned. Performs promotional duties (GOM, Club, Scratch-Offs) and assists with inventory storage as needed.

Other Duties & Responsibilities:

Upholds the Mission Statement - We create authentic experiences that rock.
Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
Lives by the Hard Rock Values!
Maintains knowledge of property information, including memorabilia.

Knowledge, Skills, and Abilities Required:

A. Knowledge: The level of education, experience, and training an individual must have at minimum to be considered qualified for the position.
B. Skills: Specific skills such as computer usage, communication, 10-key touch, etc.
C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds, or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart? (Examples: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, talking, hearing, tasting, smelling, color vision, etc.)

High School diploma general education (GED).
Previous casino cage or credit experience required.
Previous cash handling experience required.
Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Cage transactions.
Must possess basic computer skills and knowledgeable with casino computer systems, Microsoft applications, and timekeeping programs.
Data entry skills preferred.
Must have basic mathematical skills. Must be able to add, subtract, multiply and divide in all units of measure.
A Mississippi Gaming Commission work permit is required for this position.
Must possess excellent communication, organizational and analytical skills.
Must be very detailed oriented.
Must project a professional and positive image.
Must have a high level of energy
Excellent interpersonal skills.
Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
Must be able to communicate clearly and effectively with all Hard Rockers and guests.
Ability to understand and promulgate written memos, instructions, regulations.
Excellent telephone skills required.
Ability to function with minimum supervision and make effective decisions during the shift.

Training
All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position:

Active Shooter Awareness Training
Counterfeit Currency Prevention
Cybersecurity Awareness for the Workplace
General Employee Safety Training
Hazard Communication
Responsible Gaming Awareness Training
Title 31 Introduction Overview
Title 31 Large Currency Transaction Reporting for Operations*
Title 31 SAR Incident Reporting Awareness Training*
PCI Credit Card Fraud Prevention
Sexual Harassment Awareness for Frontline

Working Conditions

Physical Demands How Often Environmental Conditions How Often
Standing O Extreme Cold R
Walking R Extreme Heat R
Sitting C Temperature Changes O
Lifting O Wet R
Carrying R Humid R
Pushing R Noise O
Pulling R Vibration R
Climbing R Hazards R
Balancing R Atmospheric Conditions R
Stooping R Cigarette Smoke O
Kneeling R
Crouching R
Crawling R
Reaching R
Handling O
Grasping R
Feeling R
Talking C
Hearing C
Repetitive Motions C
Eye/Hand/Foot Coordination R

C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

____ Little physical effort
_____ Light work
__X _ Medium work
_____ Heavy work
_____ Very heavy work