About Us:
EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of commercial space across the United States. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and education sectors.
Job Title:
Operations Support Admin
Job Summary:
Assist with facility management solutions and leadership to Client owned and/or leased facilities assigned. This position is considered critical for the advancement of potential candidates to the position of Operations Manager.
Essential Duties and Responsibilities:
Assist with plans and programs to meet and/or exceed the operational and financial objectives within the account, in conjunction with Manager |
Supports General Manager, Regional Managers, Site Leads, and in meeting contractual obligations. |
Ensure contract compliance and service delivery meets client expectations. |
Ensure effective Client satisfaction, service and relations. |
Adhere to guidelines set by Manager for cost effectiveness, consistency, quality, accuracy and performance to business standards and Client expectations. |
Support compilation, analysis, and reporting of key performance indicators. |
Communicate policies, rules and regulations; keep management and employees informed of unusual events. Act to ensure compliance with laws and regulations. |
Education:
Business Administration Undergraduate degree in related field (preferred.)
Qualifications:
Business Experience |
* Two years' experience in comparable position, or combination of education and experience (preferred). |
Licenses/Certifications |
* None Required |
Language Skills |
|
Technical Qualifications & Skills |
* Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others |
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. |
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. |
Client Service - Manages difficult or emotional Client situations; Responds promptly to Client needs; Solicits Client feedback to improve service; Responds to requests for service and assistance; Meets commitments. |
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. |
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings |
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. |
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. |
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. |
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. |
Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values |
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. |
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks |
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. |
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. |
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. |
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly |
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events |
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time |
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. |
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed. |
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.